Technical Assistance - Procedures

Technical Assistance Form - Download

Procedures to send equipment to Tech Assistance - Download

Before sending equipment to ACURA's Tech Assistance, see if the defect present is on the equipment itself and not in the Software, Controller, Converter or Power Supplies.

For more information, contact the Tech Support of ACURA, through the phone: (11) 3028-4600 or e-mail:suporte@acura.com.br.

In case you are sure that the equipment is defect, read the sending conditions following, so that we can offer a faster response:

1. Every product sent to ACURA Tech Assistance must be sent with the fare paid, otherwiswe it won't be received.


2. Every product sent to ACURA Tech Assistance must be sent with the RMA form and the invoice, conforming data below:



2.1 - Invoice of repair sending (Equipment out of warranty)
Equipment out of the warranty deadline must be sent with an invoice for repair, or a letterhead paper declaration of Tech Assistance, stamped and signed in cases of the company being excluded from state subscription. This invoice shall contain the following:

Operating nature: Sending for repair
C.F.O.P.: 5.915 - Inside the State
               6.915 - Other Locations/States
Receiver: according to Purchase Invoice
Additional Data: Inform legal base for Tax Exemption.

2.2 - Replacement invoice in warranty (Equipment within warranty):
Every product within the warranty deadline will require the emission of a warranty replacement invoice. The cards must be sent only with this kind of invoice, for trade agility, in case there is manufacturing defect. This invoice shall contain the following:

Operating nature: Other Outputs
C.F.O.P.: 5.949 - Inside the State
               6.949 - Other Locations/States
Products' description: according to Purchase Invoice
Quantity: which will be sent for Trading
Unit value: according to Purchase Invoice
ICMS aliquot: according to Purchase Invoice
IPI aliquot: according to Purchase Invoice
Total Products' Value: total value without IPI
Invoice Total Value: total value with IPI




Additional data:
Material emission for substitution with warranty, ref. your invoice number ..... of ......./......./.......
Obs.: In case the company opts in for National Simple or doesn't contribute to IPI, it should highlight the invoice additional tax data for credit means.
Send an invoice copy through email or fax, before sending the document itself for simple conference and in case of doubt, get in touch with the Fiscal Department through email: fiscal@acura.com.br.

3. ACURA Data:



São Bernardo do Campo/SP
ACURA Technologies Ltda.
Rua Reginata Ducca, 73 – Bairro Rudge Ramos
São Bernardo do Campo/SP – CEP: 09626-100
CNPJ - 04.740.975/0001-07 – I.E. - 635.467.328.118

Itajubá/MG
ACURA Technologies Ltda.
Rua Doutor Domiciano Costa Moreira, 266 – Bairro Pinheirinho
Itajubá/MG – CEP: 37500-202
CNPJ - 04.740.975/0002-98 – I.E. - 001050657.00-53